COVID-19 Frequently Asked Questions

Eighth Army Quarantine Guidance

  • Q1. What does it mean to be placed in quarantine?
  • Quarantine is a protective measure designed to protect the health and safety of personnel with access to USFK installations, particularly those who have recently arrived. Being placed in quarantine means you will be tested on arrival and then given a room in a designated quarantine building and isolated from the resident population for a period of 15 days, which is the generally accepted incubation time for the virus. Quarantine facilities are equipped with beds, linen, and WiFi access.

  • Q2. Are all inbound personnel subject to quarantine?
  • Yes. All personnel arriving in the Republic of Korea must complete a 15-day quarantine. All incoming US personnel will be quarantined for 15 days at designated US Army posts to mitigate the spread of COVID-19. Those assigned to 7th Air Force will go directly to Osan.

  • Q3. What Quarantine protocols are personnel subject to if they arrive through Incheon Airport?
  • As per the Korean Ministry of Foreign Affairs, everyone arriving to Korea from abroad is subject to 15-day mandatory quarantine. USFK-affiliated personnel arriving at Incheon are subject to the same requirements as those arriving on the Patriot Express at Osan. Upon arrival they will process through customs and then be escorted to the 19th Expeditionary Sustainment Command representative on duty at the airport. They will be tested upon arrival to the designated US Army post.

  • Q4. Are family members subject to quarantine?
  • Yes, family members are also subject to quarantine upon arrival as per the Republic of Korea and USFK.

  • Q5. Are inbound families allowed to bring pets?
  • Whether travelling via Patriot Express or commercial air, families are allowed to bring pets (subject to cost and space availability). We have designated specific facilities for families traveling with pets. The pets will stay in the quarantine facility with the family for the entire 15-day quarantine period. Please remember to bring pet incidentals, to include food, cat litter, etc. There are boarding facilities in the area that can be utilized, and in-bound personnel can work with their sponsors to find a temporary home for their pets while they are in quarantine. There is no policy at this time for government reimbursement of pet fees.

  • Q6. Where can service members learn more about current Quarantine plan?
  • Eighth Army will make updates to the Newcomers page of the Eighth Army website as details become available. Inbound personnel are also encouraged to communicate with their sponsor and unit for the most up-to-date information.

  • Q7. How does the virus spread?
  • The virus is thought to spread mainly from person-to-person.

    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs or sneezes.

    These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/how-covid-spreads.html

  • Q8. Are facemasks recommended?
  • Transportation Command directed the use of personally procured or self-made face coverings in all TRANSCOM and Air Mobility Command terminals and on all military or commercially contracted aircraft to mitigate the spread of COVID-19. The guidance is in accordance with CDC recommendation and Department of Defense guidance to wear cloth face coverings.

    • If travelers do not have face coverings, they should visit CDC’s website for instructions on how to create homemade face coverings at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html. Face coverings will not be provided by TRANSCOM or AMC.
    • The directive to wear face coverings applies to personnel including military personnel, DoD civilian employees, family members, DoD Contractors, and non-DoD U.S. government personnel.
  • Q9. How are quarantined personnel managed each day?
  • Each USFK quarantine facility is supported by a team of Soldiers who provide 24 hour support to those going through the process. While in quarantine your support team will conduct health assessments each day, to include temperature checks, and coordinate medical support if or when required. They also provide you with meals, assist in getting your laundry done, and manage the scheduling daily opportunities to get outside and exercise.

  • Q10. Do quarantined personnel have access to see doctors for other medical conditions?
  • Yes, medics are part of the support team in each building and can help Individuals who have a non-COVID related medical needs get the medical treatment they require.

  • Q11. Where are the quarantine locations?
  • U.S. Army Garrison Humphreys is the primary quarantine location with USAG-Casey as alternate, and USAG-Daegu as last resort.

  • Q12. Does Eighth Army have enough spaces to quarantine all inbound personnel?
  • Yes. Eighth Army has built in enough capacity to house and support the anticipated surge of personnel arriving to Korea in the upcoming weeks ahead.

  • Q13. How are individuals transported from airports to quarantine locations?
  • Personnel arriving at the Osan passenger terminal via the Patriot Express will be tested for COVID-19 and bused to their respective final destination to conduct a 15 day quarantine. Personnel arriving at the Incheon Airport will be bused to USAG-Humphreys to be tested and to conduct their 15 day quarantine.

  • Q14. How are quarantined personnel fed?
  • Each quarantine building is associated with a dining facility. Meals are prepared and transported to the building and then served to those in quarantine by the support team. Instead of paying cash, they will settle the bill through finance once released from quarantine. If Service Members with families and anyone else not eligible for a meal card do not wish to receive DFAC meals, they can order groceries from the Commissary to prepare food themselves. Your sponsor can provide you more specific details regarding each option.

  • Q15. How can we address allergies and dietary restrictions?
  • Each person goes through a building orientation process when they arrive at their quarantine facility. Addressing those concerns is part of that process. The support team and DFAC’s will do their best to meet individual requirements, and individuals can order groceries from the commissary if/when they feel the need.

  • Q16. What happens if an individual shows symptoms of COVID-19 during quarantine?
  • Individuals showing symptoms of COVID-19, including fever, cough or shortness of breath, will immediately report through proper channels. If they have NOT been in contact with a COVID-19 positive case, they will first be screened for flu and strep and if negative for both these tests, then they will be tested for COVID-19. If the individual tests positive for COVID-19, they will be isolated in a designated medical facility, where they will be monitored and treated in accordance with established procedures.

  • Q17. Can children receive education while in quarantine?
  • Yes, Department of Defense Education Activity (DODEA) provides online classes for children who are unable to physically attend schools. Individuals will be informed of the process during quarantine check-in.

  • Q18. Can soldiers participate in religious services?
  • Eighth Army will provide religious support to all assigned personnel in quarantine and isolation on Camp Humphreys without compromising the purpose of the quarantine. Installations throughout the Republic of Korea also provide virtual services streamed online.

  • Q19. Will there be WiFi and TV installed inside quarantine locations?
  • Each facility will have WiFi available at no cost to quarantined personnel. Televisions are limited and will be distributed on a first come, first serve basis.

  • Q20. What kind of supplies do each quarantine facility and room have?
  • Each room will have beds, linen, disinfectant, toilet paper, Wifi and access to a fridge and microwave. Each building has a limited number of televisions which can be requested on a first come, first serve basis.

  • Q21. What should individuals bring for the 15-day quarantine?
  • Individual should bring basic and necessary items to include to be comfortable for 15 days: electronic device with Wifi capability, clothes for 4-7 days, towels, toiletries, medications, pet supplies (if bringing a pet). Additional items may be available from the USO upon arrival.

  • Q22. Are there laundry capability inside quarantine facilities?
  • Personal laundry is scheduled through the CQ. Expect to be able to do laundry once during the 15 day stay. Linen will be exchanged at day 7 to be washed by the support personnel.

  • Q23. How are facilities cleaned?
  • The quarantine facility support team will clean common areas frequently in accordance with medical guidance to prevent the possible spread of disease. The support team will also remove and isolate trash for disposal. Occupants will clean their own rooms both during stay and prior to departure with supplies provided by us. Trash disposal is a service provided to each room by the support team.

  • Q24. When will soldiers be able to inprocess?
  • The 19th Human Resource Company has developed a virtual inprocessing system for Soldiers that can be done from Soldiers’ personal devices while in quarantine. The virtual system will allow you to complete the most important items while you are in quarantine, such as finance, transportation, and house hunting.

  • Q25. Where can Soldiers and families stay after quarantine before they procure housing?
  • Command sponsored soldiers and unaccompanied soldiers (E7 & Above) should make hotel arrangements at the Humphreys Lodge after completion of quarantine, unless they have been notified by the Housing Office that government housing is available for immediate assignment. Command sponsored Soldiers and unaccompanied soldiers (E7 & Above) must in-process at the Housing Office within two working days after they are released from quarantine. The Housing Office has also established procedures for personnel to apply for housing while in quarantine. Once the housing application and PCS are received, personnel will be notified if government housing is available or if they will be authorized to reside off post. Soldiers (E6 & Below) will move into their assigned unit barracks upon leaving quarantine.

  • Q26. How do we go about getting lodging after the 15-day quarantine?
  • You can make reservations to Humphreys Lodging before or during your quarantine stay. Please fill out the reservation form or call the reservation hotline (DSN) 757-7355 (Cell) 0503-537-355. If there are any issues, please contact 19th Human Resources Company's front desk (DSN) 757-8200, (Cell) 0503-378-200.